Mike Hall: For Sale

Welp, I officially have had my first bad experience with Adobe. Now don’t get my wrong, Adobe has always been really nice to me. I love all of the beautiful software that they have. Top of the line Adobe is. Truly. But… I just have to say that their customer service blows. Here’s my story…

So I recently purchased my new MacBook Pro (mmm… ) and along with it I purchased Adobe Creative Suite 3.3 Design Premium. Now I did buy these beautiful creatures through the education discounts that I recieve through my school but still… Anyway… So I purchased Adobe CS3 around July 26th. On September 23rd Adobe announced CS4. I know! Wow! So I think to myself… “Well, I just purchased CS3 and a month later they come out with CS4? Hmm… I bet they have a free upgrade for me!” So I went through the process to get in touch with Adobe. …No simple task. Adobe’s customer support were all total losers. They had no knowledge of anything! Not to mention that none of them spoke English. It really was a nightmare. So first off, when I finally get through to them about what I’m trying to get they tell me that they can indeed give me an upgrade! Wabberoo! Right? No… They a few minutes later they say… Actually, “Mista Haw” we’re not able to give you an upgrade. Boom… my joy was shattered. I was so excited and then they popped my bubble of love and joy over Adobe. Anyway, after sending some emails and getting my requests higher in the company they gave me more official words that in fact I’m not eligible for an upgrade. I’m sad. Happy to have Adobe CS3 none-the-less but still really sad. So I have to save and save and someday get CS4. Bummer days but it’ll be okay. This really was just my little rant at Adobe. I’m not too mad… but don’t get me wrong! Argh… but anyway, I’m getting really excited for Halloween. I can’t wait to blog on mine and the girlfriend’s costumes. They’re gonna rock your sock straight off! Until then, enjoy!

This entry was posted on Thursday, October 2nd, 2008 at 8:14 am and is filed under Rant. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.